COVID-19
Information about the actual restrictions & special cancellation terms 

Your carefree and safely vacation

On April 16th 2022 the corona restrictions for the hotel, catering and leisure industry were lifted.

3G is only required when entering Austria.

Of course, a safe holiday only works if we all work together.
The most important rules at a glance: 

  • wash your hands regularly with soap and water
  • keep distance
  • Wear a FFP2 mask where prescribed
  • Cough and sneeze into a tissue
  • No shaking hands - we greet you with a smile in our eyes
  • If you feel sick before going on vacation: stay at home
  • If you feel sick while on vacation: stay in the room and contact the reception by phone to discuss further steps
  • Pay attention to the symptoms: dry cough, shortness of breath, sore throat with and without fever, loss of taste / smell

We look forward to welcome you and we'll do your best to guarantee your safety!

Status: 19.04.2022

 

Current Information

What applies from April 16? 

  • The 3rd vaccination with an EMA-approved vaccine is considered evidence of low epidemiological risk for 365 days.
  • Recommendation instead of mandatory masks for hotels, restaurants and leisure areas
  • FFP2 masks for customers and employees are now only mandatory in taxis, public transport (including stops), facilities for daily needs (supermarket, post office, pharmacy, bank...) and authorities.
  • When using coaches and excursion boats, as well as cable cars and cog railways, there is no FFP2 mask requirement - unlike mass transport.
  • Covid officers and prevention concept only for events with over 500 participants and for health and care facilities

The ordinance expires on July 8th.

 

Hygiene & safety measures at a glance

Our employees have been extensively trained in hygiene measures when in contact with guests in view of the current situation. Christine Schlosser-Lohninger is our certified COVID19 officer on site.

  • Hand disinfection dispensers are available on every floor as well as at the hotel and restaurant entrance.
  • You will also find a way to disinfect your hands on your assigned table in the restaurant.
  • Handrails, doorknobs, lift buttons are disinfected and cleaned several times a day.
  • We clean our bed and table linen and towels according to certified hygiene standards.
  • Reliable, highly effective, disinfecting cleaning products are used in the rooms.

3G obligation (vaccinated, recovered or tested) for entry from all countries


PCR tests (max. 72 hours old) and antigen tests (max. 24 hours old) are permitted.
Excluded are antigen tests for personal use ("living room tests").

People whose vaccination certificate (after 270 days) or certificate of recovery (after 180 days) has expired no longer have a 3-G certificate. To enter the country, they must refresh their vaccinations (booster vaccination, only for those who are already fully immunized) or present a test. The booster vaccination is valid if it is administered no earlier than 90 days (previously 120 days) after the full immunization.

If no 3-G proof can be presented, a 10-day quarantine obligation applies, which can be ended at any time with a negative test.

In this case, electronic registration is also required at https://entry.ptc.gv.at/. which may take place no earlier than 72 hours before entry.

Return travel arrangements
Please inform yourself about the current return travel arrangements in your country before you start your holidays

Our cancellation conditions for the summer season 2022 

100% free of charge until 30 days before arrival
40% from 29 until 14 days before arrival 
​60% from 13 until 7 before arrival
80% cancellation fee from 6 days until 2 days before arrival
100% cancellaton fee from 2 days until arrival

We've also charge 100% for earlier departure or late arrival.

We are confident that there can be a carefree and safe winter holiday this year. Should there be travel restrictions again due to Covid 19, we will of course adapt to the situation and react to bookings that have already been made. 

Free cancellation guarantee

In addition we guarantee that you can rebook or cancel free of charge up to 48 hours before arrival if one of these reasons allplies:

  • If you have been tested positive for Covid-19 yourself (presentation of a positive test result required)

If this cases occurs, your deposit remains as a credit and does not expire. If you want we also can refund the deposit.

 

 

Cancellation cover:

Sometimes things turn out differently and the booked vacation must be canceled or prematurely broken off. We want to spare you the associated costs and anger. Therefore we recommend taking out a hotel cancellation insurance from Europäische Reiseversicherung (including Covid coverage free of charge). Here you can take out the insurance easily, quickly and online: 

Click here for your personal offer!

Experience holiday moments with the greatest possible security in the Hochkönig region!

All information about the corona measures for a safe winter holiday on our beautiful region can be found here.